Consumer Survey Form

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BWSSB Web Survey for the concerned Bangalorean
1. Are you …

a professional ?

in business ?

an industrialist ?

a private sector employee ?

a public sector / government employee ?

a student ?

in any other occupation ?
2. Are you a resident of Bangalore ?  Yes  No
3. Are you …  Male  Female
4. QUANTITY
Adequacy of supply  Poor  Fair  Good
Duration of supply  Satisfied  Not satisfied
Timings of supply  Satisfied  Not satisfied
5. QUALITY
Whether water supply to you is of good quality  Poor  Fair  Good
6. BILLING
Are meter readings taken on specified dates  Regular  Irregular
Are you satisfied with the consumption of water  Yes  No
Are you satisfied with performance of the meter  Yes  No
Have you experienced any Abnormal / Sub-normal billing  Yes  No
Have you noticed any low level motivation  Yes  No
Whether you have seen any manipulation by individuals with vested interest  Yes  No
7. SERVICES
Leakages & breakdowns in water supply and sewerage systems
Promptness in attending to leakages and breakdowns  Poor  Fair  Good
Service quality  Poor  Fair  Good
Getting a new water supply or sanitary connection
Time taken  Poor  Fair  Good
Service quality  Poor  Fair  Good
Conversion from Non-domestic to domestic and change of names / khatha
Time taken  Poor  Fair  Good
Service quality  Poor  Fair  Good
8. Behaviour of BWSSB officials

Courteous

Reasonably OK

Indifferent

Rude
9. Did you have to bribe to get your work done in BWSSB ?

Yes

No
If yes, for what ?

Getting a Domestic connection

Getting a non-domestic connection

Setting right wrong billing

For settling of prorata charges
Others, please specify:
10. Suggestions for improvement (please limit to 100 words)